7 Steps to seamlessly transition to a new loyalty provider

Guides & Tips
August 28, 2023

Is your current loyalty program not meeting your customer retention and sales objectives? Are you spending more on the platform than you're earning from your loyal customers? It may be time to consider switching to a new loyalty program provider.

In this article, we will outline seven effective steps to smoothly transition to a different provider while safeguarding your existing information. We'll provide you with a step-by-step guide to help you switch to a more cost-effective, efficient, or manageable rewards and referrals provider, all while preserving your customer data and loyalty points.

Step 1: Evaluate your current loyalty program: Assess its strengths and weaknesses

To begin, carefully analyze your loyalty analytics to determine what aspects your customers appreciate and what elements they are indifferent towards. This evaluation will guide you in deciding what to retain, what to enhance, and what to discard.

Rivo has extensive experience providing loyalty solutions to over 100,000 Shopify brands. Based on our expertise, we recommend considering program revisions or exploring more affordable alternatives if your repeat purchase rate falls below 20% or if your expenses outweigh your incremental sales.

Step 2: Establish new objectives: Define the desired outcomes for your new loyalty program

What are your primary goals for the revamped loyalty program? Are you aiming to drive repeat purchases, attract new customers, or increase customer spending? By clearly outlining your objectives, you can design a loyalty program tailored to meet these specific goals.

Rivo Loyalty & Rewards stands out as the only direct-to-consumer (DTC) loyalty provider that enables complete customization of your loyalty program to achieve any unique objective. If you'd like to learn more about how we can help you boost sales and enhance repeat purchases through a personalized loyalty program, take advantage of our free consultation.

Step 3: Select a new loyalty platform

Choosing the right loyalty platform is crucial for the success of your program. Rivo Loyalty & Rewards offers a robust and user-friendly platform that caters to your specific needs and budget. With Rivo, you gain access to a comprehensive suite of features and unparalleled customization options, ensuring that your loyalty program reflects your brand identity and resonates with your customers.

Step 4: Plan the migration process

Transitioning to a new loyalty platform may seem daunting, but Rivo simplifies the process. Our team will assist you in seamlessly migrating your customer data, loyalty program rules, and rewards. Through a straightforward CSV export from your current platform, we guarantee a hassle-free transfer to Rivo Loyalty & Rewards.

Step 5: Notify your customers about the enhanced loyalty program

Effective communication is key when revamping your loyalty program. Inform your customers about the upcoming changes, the benefits they can anticipate, and how their existing points will be handled. Transparency and clarity will generate excitement and anticipation among your customer base, fostering engagement and loyalty.

Step 5: Transform your support team into loyalty experts using Rivo's Knowledge Center

Ensure that your staff is well-versed in the new loyalty program. Provide them with comprehensive training on navigating the platform and empower them with the knowledge to effectively assist customers. Rivo offers all customers unlimited access to our detailed Knowledge Center, and most plans include a dedicated success manager who will guide you every step of the way. Equipping your team with the necessary tools will enhance the overall customer experience and maximize the impact of your loyalty program.

Step 6: Launch the program

The time has come to unveil your revamped loyalty program. Launch it with enthusiasm and closely monitor its performance using Rivo's powerful analytics. Track customer engagement, retention rates, and the impact on your business metrics. Continuous iteration and improvement will be essential for achieving long-term success.

Step 7: Collaborate with your dedicated success manager

At Rivo, we prioritize your success by providing a comprehensive post-launch check-in. This check-in will help you refine your strategy based on real user data. Our goal is to help you build brand loyalty by ensuring that your loyalty program surpasses industry benchmarks. We work with you to increase average order value and reduce advertising costs by unlocking repeat purchases from your most loyal customers.

By following these seven strategies, you can seamlessly transition to a new loyalty program provider and unlock the full potential of your customer loyalty initiatives. Rivo Loyalty & Rewards is here to support you every step of the way, so don't hesitate to reach out and explore how our customized solutions can benefit your business.