case studies

Explore customer stories

See why the worlds fastest-growing brands on Shopify choose Rivo

10% of sales driven by Rivo

Emi Jay’s Sparkle Rewards loyalty program drove 10% of all sales

Migrated to Rivo in 24 hours

Teaspressa’s redesigned LoyalTEA program boosted customer engagement and sales

+26.9% increase in 30-day repurchase rate

Rareform’s loyalty program boosted customer retention and repeat purchases by 26.9%

$800K+ Loyalty revenue in under 6 months

Ultra Football’s new loyalty program boosted engagement and increased AOV by 150%

156% Lift in AOV for members

Fresh Chile Co's new loyalty program added $40K ARR and boosted member engagement

$450K within the first 90 days

HexClad partnered with Rivo to launch their tiered referral program

Customer Stories

The retention platform behind the worlds fastest growing brands on Shopify

Marketers from all kinds of brands trust Rivo to run their loyalty and referrals motion. Learn how to fastest growing brands on Shopify like HexClad, Ridge, Kitsch and Aloha are using Rivo.

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+17%

Lift in AOV from referred customers

Having a great business partner is key to getting a loyalty or referral program off the ground. Since the launch of our referral program with Rivo, the entire team has been extremely responsive to customer and agent feedback. Questions are answered w...

Michael Ludwig

Director of Customer Service

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10%

Sales generated by Sparkle Members

“After migrating to Shopify Plus in Fall 2021, we wanted a platform that could import the pre-existing reward members from our previous app, while keeping up with our rapid growth. After evaluating some of the outdated loyalty program options, Rivo w...

Paul White

Manager, Digital & E-Commerce

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24h

Migration turnaround time

Staying on-brand was extremely important for us. We toyed with the idea of starting a rewards program for a while, but never found an app that integrated into the places we wanted it to. Rivo’s onboarding team made it seamless by helping us with the ...

Allison Devane

CEO & Co-founder

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27%

Repurchase rate lift in the first 30 days

The Rivo team has been extremely accommodating for our brand and loyalty needs. They’re always keeping us up to date with the latest Shopify integrations and ways to boost our retention efforts - definitely a team that works with you every step of th...

Megan Frentzel

Brand Manager

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$800K+

Loyalty revenue in under 6 months

We chose Rivo due to the developer friendly nature of the product. Nike and Ultra Football are both very tech forward and Rivo’s platform was the only option that covered everything that we required for while also offering support with customisations...

Molly Edwards

Senior Project Manager, Liquorice

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156%

Lift in AOV for members

We explored half a dozen loyalty providers and found that most we’re all hat, no cattle. They made big promises, but also that came with an even bigger price tag. Choosing Rivo meant we had a long term partner that was committed to working with us to...

Chris Lang

CMO, Partner

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55x

return on investment*

3.1x

Repeat purchase rate

+4%

Rivo driven revenue

9000+

Brands run on Rivo

WHY RIVO?

Investing in retention pays off

Based on weighted medians amongst target case studies*

Rivo runs loyalty and referral programs for brands like Hexclad, Kitsch, Caraway, Ridge, Dyper, Pier 1, Aloha, Hismile, Unique Vintage and over 7,000 more.

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