Start a points program that rewards customers for their purchases and engagement
Integrate in-store earning through POS
Integrate Shopify point-of-sale (POS) systems to allow customers to earn points for in-store purchases.
Earn points for engaging with your brand
Enable customers to earn points for various touchpoints with your brand, such as sharing content, referring friends, or writing reviews.
Redeem points for store credit
Allow customers to redeem points for store credit – increasing repeat purchases
Social Media integrations
Connect your social media accounts like Instagram, TikTok, Facebook, and Twitter, allowing customers to earn points by engaging with your brand online.
Custom ways to earn points
Create unique ways for customers to earn points, like completing a survey or watching a YouTube video.
Limit redeeming to specific collections
Control where points can be redeemed or spent by limiting them to specific collections or products.
Custom redeeming reward types
Create custom reward options such as free shipping, free products and specific percentage or discounts.
Points expiry
Set points to expire after a specific amount of time. Send customized emails before points will expire to encourage engagement.
Exclude products from earning
Decide to exclude certain products from earning points on your loyalty program
Points for subscriptions
Reward customers with additional points for purchasing subscription products.
Smart rewards logic
Customize all aspects of the rewards logic so you can choose, when, where and how customers redeem their points.
Automated Loyalty Emails
Loyalty activity emails
Send custom emails after each activity made on your loyalty program.
Send emails from your custom domain
Customize your email sending domain so emails are sent from your address
Custom CSS and fonts
Add a unique look to your emails by adding custom CSS and fonts
GDPR compliant email settings
Require opt-in only for points transactional emails so you respect GDPR rules in your local country.
Email branding visual editor
Create visually stunning emails by customizing the color and fonts on your points program
Third party points email integrations
Send your points emails through other apps by connecting with Klaviyo, Drip, Mailchimp, Sendlane and more.
VIP Tiers
Free product per Tier
Offer a free product at different tier levels.
VIP Tiers by amount spent, orders placed or points earned
Categorize your VIP Tiers based on the customer’s activity level on your shop.
Shopify Tags for each Tier
Manage customers within your loyalty program by applying specific tags for each tier or order type in Shopify.
Unique rewards for each tier
Offer different rewards for various membership levels to encourage customers to reach the next tier and enjoy more benefits.
Custom earning rules for Tiers
Reward customers with earning rules, allowing you to create a unique and engaging loyalty program.
Unlimited number of Tiers
Create as many customer reward levels as you need.
Create hidden VIP Tiers
Create a hidden VIP Tiers for a more customizable experience for online and in-store shopping.
On-site embeds
Dedicated Loyalty Page
Showcase your loyalty program and benefits on a dedicated loyalty page, making it easy for customers to understand and join your program.
PDP points embed
Display potential reward points on product detail pages (PDP), encouraging customers to engage and see how many points they can earn on each product they purchase.
Shopify customer accounts loyalty portal
Integrate with Shopify Customer Accounts so customers can manage their loyalty account, track their rewards, and access their benefits.
Floating loyalty launcher
Display a floating loyalty launcher anywhere on your website that matches your brand’s look and feel.
Embedded points balances
Allow customers to view their current points balance directly on your website, giving them a constant reminder of the rewards they can earn and redeem.
Automated Loyalty Prompts
Remind customers using automated notifications about their loyalty points and upcoming rewards right on the cart before they are checking out.
Metrics & Analytics
Points Analytics dashboard
Use your points dashboard to see all points-related activities at a glance.
See top rewards activity
Discover which rewards and activities are most popular in your program.
Points Performance Metrics
Keep track of how well your points program is performing with key metrics.
CSV import and export
Easily import points data from another app, making the transition and replatform to Rivo smooth.
Loyalty Average Order Value (AOV)
Monitor how much customers in the loyalty program typically spend and how that compares to your non-loyalty order AOV.
Detailed points reports
Access detailed reports on points to find trends and understand what rewards are used most.
Loyalty Lifetime Value (LTV)
Understand the total value loyal customers bring to your business over time.
Fully customizable design
Loyalty component library
Choose from our component library and developer toolkit to build your loyalty program without limits.
Branded email campaigns
Use emails to engage customers and fully customize the design with our visual editor.
Fully customizable design
Customize the design of your program exactly how you like, with no Rivo branding.
Add colors, logo & branding
Add your brand's colors, logo, and style to every aspect of your loyalty program.
Custom CSS on everything
Use your own style rules on every part of the page, for a unique look.
Custom fonts
Match your store’s look and feel with custom fonts – or import your own through CSS.
Point of Sale integration (POS)
Earn points through POS
Let your customers earn points for purchases.
Spend points through POS
Add a customer to the Shopify order and allow them to spend their points
Custom POS rewards
Set POS rewards to apply only after POS purchases.
Earn in-store via, online or both
Customize whether customers can earn and spend points in-store, online or both.
Built for developers
Support Documentation
Find all the help you need to start your points program with clear and simple guides.
Rivo Metafields
Use shopify metafield variables to store extra info and show your loyalty data anywhere.
Developer Toolkit
Access points developer tools made just for developers to work easily with our system.
Support Documentation
Get dedicated help and support when you need it, all in one place.
REST API
Connect and interact with our platform using a standard way to get data.
Custom Actions
Create custom actions through the Rest API to award points for specific activity and actions.
Javascript API
Use Rivo JS to create custom actions and experiences on your points program.
Scale with your brand
Mobile optimized
Enjoy a seamless experience on all devices with mobile optimization, ensuring your customers can engage with your loyalty program on the go.
Shopify Access control
Manage who has access to your loyalty program within Shopify, giving you control over how it's managed and who can make changes.
White-labeled, no Rivo branding
White-labeled solution that carries only your brand, not Rivo's, for a fully customized look.
Fully automated
Fully automated system that takes care of all the details, letting you focus on building relationships with your customers.
Unlimited Bandwidth
No site load times or restrictions, use Rivo with unlimited bandwidth, allowing your loyalty program to grow without limits.
Email GDPR options
Ensure compliance with GDPR regulations through tailored email options, giving you peace of mind that your marketing efforts respect customer privacy and legal requirements.
Built-in fraud and bot protection
Protect your points program with built-in checks to prevent fraud and bots, keeping your program secure from bad actors.
Loyalty member notes
Track special points adjustments by attaching an internal and external note to points balance changes.
Back office management
View & manage customer profiles
Manage loyalty profiles, with a full view of their activity, spending and engagement with your brand.
Manage points balances URL's
Customize the URLs where customers can view and manage their points balances, ensuring a cohesive and branded experience.
Bulk update points and customers
Efficiently update points and customer information in bulk, saving time and ensuring consistent rewards management.
Refund rewards
Manually refund rewards or points for customers from the back end.
Manually issue rewards
Have the flexibility to manually issue rewards to customers, allowing for personalized incentives and special promotions.
One to one sync with Shopify
Customer profiles automatically sync with Shopify for a seamless connection
Change Tier levels
Quickly adjust tier levels to adapt to your business needs, offering new challenges and rewards to keep customers engaged.
Reward for past activity
Easily manage order settings and import past activity for orders placed.
Exclude customer profiles
Choose to exclude specific customer profiles from the loyalty program, providing more control over who can access your rewards and benefits.
Fully Customizable Frontend
Rivo is an open platform, that seamlessly integrates onto your Shopify storefront
Custom Designed Loyalty Page
Our UX designers will create a custom loyalty page for your store showcasing how to use your rewards and referral programs.
Unique On-site Displays
Customize the location & design of your reminders like sign-up popups, instant points redemption, and points earned displays.
Tier-Based Discounts
Offer unique discounts & rewards like free shipping to VIP loyalty members.
Personalized Rewards Widget
Customize your rewards widget UX to encourage engagement with your loyalty program.
Powerful Backend System
Full control of your program and data at your fingertips
Detailed Analytics
See real-time ROI from your programs at any time. Discover what products and rewards are driving repeat sales.
Customer Admin
Manually grant, redeem and control customer points, store credit and more.
Send Direct Messages
Send email & SMS messages to your loyalty users inside the app to offer exclusive perks, early access, or encourage checkout with our robust integrations.
Customer Insights
Gain full visibility into how your customers engage with your products and activity on your loyalty program.
How Shopify Plus brand Emi Jay increased profits 10% with Rivo Loyalty