Connecting your customer reviews to your loyalty program creates a closed-loop retention engine: customers purchase, submit reviews, earn points, and return to buy again. Brands using Rivo's Shopify loyalty program with Junip's mobile-first review platform can automate this entire cycle—rewarding customers for user-generated content while building social proof that drives conversions. The integration takes 15-30 minutes for basic setup and requires zero coding for standard implementations.
Key Takeaways
- Junip and Rivo offer a native integration requiring no API keys or custom development for basic points-for-reviews setup
- Incentivizing reviews is a proven strategy for increasing submission rates, with marketing research showing that offering rewards can significantly boost the number of reviews collected
- Junip's free plan includes unlimited review requests with Rivo integration support
- Photo and video reviews generate significantly more engagement than text-only submissions when properly incentivized
- Customers who take time to leave reviews are often more engaged and loyal, typically demonstrating higher lifetime value than non-reviewers
- Full Klaviyo/Postscript integration requires Junip's $79/month Growth plan
Understanding the Synergy: Junip Reviews and Rivo Loyalty Programs
Product reviews and loyalty programs serve the same goal through different mechanisms. Reviews build trust with prospective customers while loyalty programs retain existing ones. When integrated, they create a reinforcing cycle where your best customers—those most likely to leave positive reviews—are rewarded for contributing content that acquires new customers.
The Power of Social Proof in Loyalty
Reviews function as social proof that directly impacts purchasing behavior and conversions. Products with multiple reviews convert significantly higher than those without. When loyal customers contribute these reviews, they're not just earning points—they're actively participating in your brand's growth.
Junip specializes in mobile-first review forms that capture star ratings, text, photos, and videos. The platform syndicates this content to Google Shopping, Meta Shops, TikTok Shop, and the Shopify Shop App, extending the reach of customer-generated content beyond your storefront.
Why Reviews Drive Repeat Purchases
The data supports a clear correlation between review engagement and customer value. Loyalty program members spend 67% more than non-members, and reviewers exhibit similar elevated purchasing patterns. By tying reviews to loyalty rewards, you incentivize the behavior that identifies your highest-value customers while generating content that converts new ones.
Setting the Stage: Prerequisite Setup for Junip and Rivo
Before connecting the two platforms, ensure both apps are properly installed and configured within your Shopify admin.
Ensuring Both Apps are Installed and Activated
Junip Requirements:
- Active Shopify store (any plan)
- Junip app installed from Shopify App Store
- Review request automation enabled in Junip settings
- At least one review display widget added to your theme
Rivo Requirements:
- Active Rivo account with loyalty features enabled
- Access to Rivo integrations dashboard
- At least one earning rule configured (to verify functionality)
Initial Configuration Steps
Complete these foundational tasks before attempting the integration:
- Verify Junip app embed is enabled in your Shopify theme customizer under App Embeds
- Add Junip widgets to your product pages using Theme 2.0 app blocks or custom HTML installation for legacy themes
- Configure review request timing in Junip settings—industry best practices suggest 7-14 days post-fulfillment often yields optimal submission rates
- Set up your Rivo loyalty page and confirm the embedded widget displays correctly on your storefront
Configuring Junip for Loyalty Rewards: Earning Points for Reviews
The core integration enables automatic point awards when customers submit reviews through Junip.
Defining Review Submission as a Loyalty Action
Navigate to your Rivo dashboard and access the integrations section. Select Junip from the available review platforms—Rivo lists it alongside Judge.me and other major providers. The connection requires no API keys; clicking "Connect" establishes the link.
Once connected, create an earning rule in Rivo:
Go to Settings > Ways to Earn Points
- Add new rule and select "Review Submitted (Junip)"
- Set your point value (recommended: 2-5% of average order value in point equivalent)
- Enable the rule and save
Mapping Review Tiers to Point Rewards
Incentivize richer content by offering tiered rewards. Junip's webhook events include a review_has_media property that distinguishes text-only from photo/video reviews.
Suggested tier structure:
- Text review: 50 points
- Photo review: 75 points
- Video review: 100 points
This approach generates more media reviews while keeping incentive costs proportional to content value.
Leveraging Rivo's Developer Toolkit for Deeper Junip Integration
For brands requiring customization beyond standard settings, Rivo's Developer Toolkit provides REST API, JavaScript API, and webhook access.
Integrating Review Status via Webhooks
Junip fires webhooks for several distinct events:
- Review Request – When review request is sent
- Review Request by Campaign – Manually triggered via Junip campaigns
- Review Submitted – Primary trigger for loyalty point awards
- Review Confirmation Required – For identity verification flows
Each event includes properties for customer data (first_name, last_name, email), review data (review_id, review_body, review_rating, review_state), and product data (product_id, product_title).
Displaying Loyalty Tiers on Review Request Pages
Advanced implementations can display VIP tier status within review request flows. Using Rivo's JavaScript API, inject loyalty data into Junip's review forms to show messages like "As a Gold member, you'll earn 100 bonus points for this review."
This requires:
- Rivo Enterprise plan for unrestricted API access
- Junip Premium plan ($299/mo) for API access
- Custom JavaScript development
Enhancing the Customer Journey: Displaying Loyalty Status within Junip Widgets
Consistent messaging across touchpoints reinforces program value. When customers encounter review requests, they should immediately understand the reward opportunity.
Integration points to consider:
- Review request emails: Include current point balance and potential earnings using Klaviyo merge tags
- On-site review forms: Display VIP tier badge and member-exclusive bonus offers
- Post-review confirmation: Show updated point balance and distance to next reward
- Product pages: Pair star ratings with "Earn X points when you review" messaging
Rivo Accounts enables personalized customer portals where loyalty dashboards, referral links, and review history converge in a unified interface.
Automating Feedback and Rewards: Using Shopify Flow with Junip and Rivo
Shopify Flow integration enables complex automation beyond standard point awards.
Example workflow: High-Value Review Follow-Up
- Trigger: Junip "Review Submitted" event fires
- Condition: Check if review_rating = 5 AND review_has_media = true
- Action 1: Award bonus points via Rivo
- Action 2: Add customer tag "Top Reviewer"
- Action 3: Trigger Klaviyo flow with exclusive offer
Example workflow: Review Request for Subscribers
- Trigger: Subscription renewed (via Skio, Recharge, or Loop)
- Wait: 14 days
- Action: Tag customer for Junip campaign targeting
- Condition: If customer has not reviewed this product
- Action: Send review request with double points offer
These automations require understanding of Shopify Flow's trigger and action model and proper event mapping between platforms.
Maintaining Data Integrity: Syncing Customer Profiles and Review Activity
Accurate customer data across platforms enables effective segmentation and personalization.
Data flow in the Junip-Rivo integration:
- Junip → Rivo: Review submission events, customer email, review status
- Rivo → Email platforms: Loyalty status, point balance, VIP tier, referral data
- Combined in Klaviyo: Full customer profile with review history and loyalty engagement
Rivo's advanced Klaviyo integration passes all events and data, enabling segments like "VIP Gold members who left 5-star reviews in the last 90 days."
Best practices for data hygiene:
- Ensure customer emails match across Shopify, Junip, and Rivo
- Review Rivo's integration logs weekly to catch sync failures
- Use Shopify Flow to reconcile data discrepancies automatically
- Archive review exports quarterly as backup
Best Practices for Maximizing Engagement with Junip-Loyalty Integration
Strategic program design determines whether your integration generates results or sits dormant.
Creative Ways to Reward Reviews
- Tiered media incentives: Escalating points for text → photo → video
- Review-of-the-month bonus: Feature top reviews on product pages with bonus points
- Category-specific multipliers: Double points for reviewing new product launches
- Social sharing bonuses: Additional points when customers share reviews to Instagram
Optimizing the Review Request Flow
Timing and messaging directly impact submission rates:
- Send requests 7-14 days post-fulfillment—not post-order
- Include loyalty point balance in subject line
- Highlight the specific reward ("Earn 50 points toward your next $5 off")
- Follow up once if no response within 7 days
- Stop requests to customers who have already reviewed the product
Troubleshooting Common Integration Challenges and Solutions
Even native integrations encounter issues. Address these common problems quickly to maintain program momentum.
Points not appearing after review
- Cause: Earning rule disabled or webhook disconnected
- Solution: Verify rule is "Active" in Rivo; re-authenticate Junip connection
Review requests not sending
- Cause: Automation disabled or order status issue
- Solution: Check Junip automation settings; verify fulfillment triggers
Widgets not displaying on site
- Cause: App embed disabled
- Solution: Enable Junip in theme customizer under App Embeds
Duplicate points awarded
- Cause: Multiple triggers firing
- Solution: Review Shopify Flow automations for redundant actions
Klaviyo merge tags blank
- Cause: Wrong plan or missing connection
- Solution: Requires Junip Growth plan ($79/mo) for marketing integrations
For persistent issues, Rivo offers 24/7 support on paid plans, with dedicated Slack channels for Enterprise customers.
Measuring Success: Analyzing the Impact of Junip and Rivo Integration
Define KPIs before launch to measure integration effectiveness.
Primary metrics to track:
- Review submission rate: Baseline versus post-integration performance
- Media review percentage: Industry average 10%; target 35%+ with proper incentives
- Points redemption from reviewers: Higher redemption indicates engaged segment
- Repeat purchase rate: Compare reviewers versus non-reviewers
- Revenue attributed to loyalty: Rivo's analytics dashboard provides 20+ reports on program performance
Calculate ROI with this framework:
- Track incremental reviews generated post-integration
- Measure conversion lift on products with 5+ reviews
- Calculate incremental revenue from conversion improvement
- Subtract loyalty point liability and platform costs
- Compare to baseline to determine net ROI
Brands typically achieve positive ROI within 30-90 days depending on order volume and average order value.
Why Rivo Is the Ideal Platform for Your Junip Integration
Rivo's modern retention platform offers distinct advantages for Shopify Plus brands connecting reviews to loyalty.
Native Shopify Architecture: Rivo integrates directly into Shopify's infrastructure using theme app extensions that load under 100ms. No legacy workarounds, deprecated Scripts, or checkout.liquid modifications required.
Comprehensive Integration Ecosystem: Beyond Junip, Rivo connects with 50+ apps across email/SMS (Klaviyo, Postscript, Attentive), subscriptions (Skio, Recharge, Loop), and support (Gorgias, Zendesk). Your review-loyalty integration extends naturally into your full tech stack.
Developer-Friendly Flexibility: For 95% of use cases, Rivo's out-of-box features handle the job. For the remaining 5%, the Developer Toolkit provides REST API, JavaScript API, metafields, and webhooks with 99.98% uptime.
Month-to-Month Pricing: As a 100% bootstrapped company, Rivo offers month-to-month billing without annual contract requirements—unusual among enterprise-grade platforms.
White-Glove Support: Plus and Enterprise plans include dedicated customer success managers, migration assistance, and priority 24/7 support. Enterprise clients receive dedicated Slack channels with strict SLAs.
Brands like HexClad, Dr. Squatch, and Portland Leather Goods use Rivo to power loyalty programs generating measurable retention improvements. Request a demo to see how the Junip integration works within your specific Shopify configuration.
Frequently Asked Questions
How does integrating Junip with Rivo benefit my Shopify store?
The integration automates point awards when customers submit reviews, incentivizing user-generated content that builds social proof. Reviewers typically show higher lifetime value than non-reviewers, making this integration a retention multiplier that converts new customers while rewarding your most engaged audience.
What specific actions can customers take in Junip to earn loyalty points?
The standard integration awards points when customers submit reviews through Junip's forms. Advanced configurations can differentiate between text reviews, photo reviews, and video reviews—awarding escalating points for richer content. The review_has_media property in Junip's webhook allows Rivo to trigger different earning rules based on content type.
Do I need coding knowledge to integrate Junip and Rivo?
No. The native integration requires only clicking "Connect" in Rivo's integrations dashboard. Basic setup takes 15-30 minutes without any API keys or custom development. Advanced customizations—like displaying loyalty data within review forms—do require JavaScript development and API access available on higher-tier plans.
How can I track the performance of my review-based loyalty rewards?
Rivo's analytics dashboard provides comprehensive reports on program performance, including points earned, redemptions, and revenue attribution. Track review submission rates in Junip's dashboard and compare reviewer behavior against non-reviewers in your Shopify analytics to measure full integration impact.
Will this integration work with other marketing apps like Klaviyo?
Yes. Junip's Growth plan ($79/mo) is required for Klaviyo, Postscript, and Attentive integrations. Rivo's advanced Klaviyo integration passes all loyalty events and data, enabling sophisticated flows that combine review activity with loyalty status for targeted campaigns. Both platforms support extensive marketing automation when properly configured.
