case studies

Explore customer stories

See why the worlds fastest-growing brands on Shopify choose Rivo
52x
return on investment*
3.1x
Repeat purchase rate
+4%
Rivo driven revenue
7000+
Brands run on Rivo
WHY RIVO?

Investing in retention pays off

Based on weighted medians amongst target case studies*

Features Grid ICon

Rivo runs loyalty and referral programs for brands like Hexclad, Kitsch, Caraway, Ridge, Dyper, Pier 1, Aloha, Hismile, Unique Vintage and over 7,000 more.

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Customer Stories

The retention platform behind the worlds fastest growing brands on Shopify

Marketers from all kinds of brands trust Rivo to run their loyalty and referrals motion. Learn how to fastest growing brands on Shopify like HexClad, Ridge, Kitsch and Aloha are using Rivo.
+17%
Lift in AOV from referred customers
Having a great business partner is key to getting a loyalty or referral program off the ground. Since the launch of our referral program with Rivo, the entire team has been extremely responsive to customer and agent feedback. Questions are answered within minutes rather than hours or days, and a solution is often delivered soon after. This may not sound like a big deal, but quick responses from our business partners equals faster responses to our customers and higher CSAT scores. I don’t know how many other clients the Rivo team has, but they always make us feel we are priority number one.
Michael Ludwig
Director of Customer Service
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156%
Lift in AOV for members
We explored half a dozen loyalty providers and found that most we’re all hat, no cattle. They made big promises, but also that came with an even bigger price tag. Choosing Rivo meant we had a long term partner that was committed to working with us to see the value, without the enormous price tag.
Chris Lang
CMO, Partner
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$800K+
Loyalty revenue in under 6 months
We chose Rivo due to the developer friendly nature of the product. Nike and Ultra Football are both very tech forward and Rivo’s platform was the only option that covered everything that we required for while also offering support with customisations. We were also incredibly impressed with Rivo's level support even across time zones – Rivo is a clear standout and we would highly recommend them as a loyalty partner.
Molly Edwards
Senior Project Manager, Liquorice
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27%
Repurchase rate lift in the first 30 days
The Rivo team has been extremely accommodating for our brand and loyalty needs. They’re always keeping us up to date with the latest Shopify integrations and ways to boost our retention efforts - definitely a team that works with you every step of the way.
Megan Frentzel
Brand Manager
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24h
Migration turnaround time
Staying on-brand was extremely important for us. We toyed with the idea of starting a rewards program for a while, but never found an app that integrated into the places we wanted it to. Rivo’s onboarding team made it seamless by helping us with the page design, and custom icons, and getting the project off the ground before our deadline
Allison Devane
CEO & Co-founder
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10%
Sales generated by Sparkle Members
“After migrating to Shopify Plus in Fall 2021, we wanted a platform that could import the pre-existing reward members from our previous app, while keeping up with our rapid growth. After evaluating some of the outdated loyalty program options, Rivo was the clear winner, offering all the tools we needed to enhance customer engagement and the setup was seamless.”
Paul White
Manager, Digital & E-Commerce
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