+100 new product updates from Rivo
Explore over a hundred new product updates from Rivo
Rivo Drops
Drop points in their account, urgency on the clock, revenue on the way
Rivo Drops lets you push bonus points or credits into customer accounts instantly. Pick your audience by VIP tier, membership level, or any Shopify customer segment. Set an expiry window and the clock starts ticking. Customers see the credits in their account, auto expiring and have a reason to come back before they do.
You dropped them 500 points. They dropped you a $127 order.
Rivo AI early access
Meet your new teammate who knows everything about retention.
You've been doing this alone long enough. Rivo AI understands your entire loyalty program. Revenue by tier, redemption data, members at risk. Ask a question in plain English, get an answer in seconds. No exports, no clicking, no waiting. Just the retention you need.
Talk to our team to get early access to Rivo AI. Rivo AI is in beta for select brands and releasing H1 2026.
New Product
Rivo Cashback
Cashback, a new way to bring customers back
4 Major Translation Updates
4 updates that make your loyalty program speak every language
Translated loyalty landing pages, earning rules, rewards, VIP tiers, and referral campaigns per locale. AI prefills the translations. One interface covers 200+ fields across your entire program.
Talk to sales about translations
Multi-Language Loyalty Landing Pages
Fully translated loyalty landing pages for every market. Supports earning rule names, reward descriptions, VIP tier labels, and all page copy. Each locale gets its own version based on Shopify market or browser language.
Consolidated Brand Translation Interface
One translation interface for ~200 fields across Points, Referrals, Memberships, Accounts, and Checkout. AI prefills translations.
Locale-Specific Translations
Earning rules, rewards, and VIP tier names translatable per locale. Customers see "Gagnez 100 points" instead of "Earn 100 Points."
Referral Campaign Translations
Referral campaigns support locale-specific translations for share messages, landing page text, email content, and terms. AI prefills initial translations.
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Rivo memberships
True Classic, Grove, Geometry and dozens more all moved their memberships to Rivo this quarter
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Your Inveterate contract is up. Migrate to Rivo.
These brands all moved to Rivo Memberships in <4 weeks and saved 50%.
Migrate
We shipped 19 membership updates this quarter. Brands can now migrate their entire subscriber base from any provider with one click. Customers update their own payment methods, pause or skip cycles, and rejoin after cancelling. Failed payments retry on your schedule and auto-cancel when retries run out.
New analytics show churn rate, retention, and revenue from active members so you can prove the program pays for itself. Anniversary credits reward long-term members automatically. Every customer profile has a full membership timeline showing exactly when they enrolled, renewed, paused, or cancelled.
Klaviyo, Braze, and Attentive all got deeper membership hooks. Lifecycle events fire on every state change so your flows stay in sync. Membership order tags, rebill reminders, and bulk tag syncing keep operations clean without Shopify Flow.
New analytics show churn rate, retention, and revenue from active members so you can prove the program pays for itself. Anniversary credits reward long-term members automatically. Every customer profile has a full membership timeline showing exactly when they enrolled, renewed, paused, or cancelled.
Klaviyo, Braze, and Attentive all got deeper membership hooks. Lifecycle events fire on every state change so your flows stay in sync. Membership order tags, rebill reminders, and bulk tag syncing keep operations clean without Shopify Flow.
Post-purchase activation captures new members right after checkout when intent is highest. Percentage-based signup discounts and membership webhooks give your team and your developers room to build exactly the program your brand needs.
Move to Rivo and keep your data
One-click migration to Rivo from Y*tpo, Inv*terate & L*yaltyL*on
Migrate your data to Rivo in days or weeks. Keep all activity, expiry and rules through our new API importer. Included for free with migrations.
Rivo VIP Tiers
9 updates to make VIP Tiers automatic, flexible, and visible
Nine updates to VIP Tiers this quarter. Airline-style calendar year carry-over, automatic entry tier assignment, Shopify segments for every tier, Klaviyo progress syncing, manual tier protection, and a visual progress bar on admin profiles.
rivo.dev
11 new tools for developers building on Rivo
New APIs, OAuth 2.1 MCP server, batch endpoints, test webhooks, and cursor pagination for developers building on Rivo
Merchant MCP Server (OAuth 2.1)
Shop-scoped MCP server for AI assistants. Authenticate with OAuth 2.1 and let your AI tools read customer balances, points history, VIP tier status, and membership data natively. Includes API key management and well-known discovery endpoints.
Batch Points Events API
Grant or deduct points for multiple customers in a single API call. Built for platforms syncing loyalty actions in bulk. Pair with the new cursor-based pagination (now the default for all endpoints) for reliable large dataset handling.
Test Webhook Button
Send a test payload to your webhook endpoint directly from the webhooks settings page. Verify your integration is receiving and processing events correctly before going live. No more guessing if your endpoint works.
Customer Preferences & Advocate Stats APIs
Two new API endpoints here. Read customer preference and survey answers to pull zero-party data into your CRM or personalization engine, and access advocate referral statistics to build custom referral leaderboards or surface top advocates in your marketing tools.
New Webhooks, API Fields & Rate Limits
Membership signup webhook fires on tier enrollment. Points events API includes expires_at timestamps. VIP tier API exposes icon_url for headless storefronts. Free tier enrollment API with tier selection. Per-shop rate limit overrides for high-volume merchants above the default 15 req/s.
Cursor-Based Pagination
Cursor-based pagination is now the default for all API endpoints. More reliable than offset pagination for large datasets with millions of records. Full documentation published at developer-docs.rivo.io/reference/pagination.
Free Tier Enrollment & VIP Tier Icon API
Enroll customers in free membership tiers programmatically via API with specific tier selection. VIP tier API responses now include icon_url for headless and custom storefronts to display tier icons without hardcoding asset paths.
Per-Shop Rate Limit Overrides
High-volume merchants can have custom API rate limits configured above the default 15 requests per second. No code changes required. Contact support to set up overrides for stores with heavy API usage from external platforms or headless builds.
JavaScript Events & Callbacks
Hook into any customer action with the Account Widget SDK. Listen for login, redemption, tier change, favorite, and referral events. Fire your own analytics, trigger custom UI, or sync with third-party tools. Full documentation at developer-docs.rivo.io.
Hydrogen & Headless Support
Full support for Shopify Hydrogen and custom headless storefronts. REST API with all loyalty, membership, and referral data. VIP tier icon URLs, points expiry timestamps, and customer preference endpoints designed for headless rendering without Liquid dependencies.
Membership Signup Webhook & Points Expiry
Dedicated webhook event fires when a customer enrolls in a membership tier. Trigger external CRM workflows, update data warehouses, or sync to any system on enrollment. Points events API now includes expires_at timestamps so external systems know exactly when points will expire.
3 major POS updates
3 updates that bring your full loyalty program to Shopify POS
QR code login from Apple and Google Wallet, store credit redemption at the register, and VIP tier display for staff. Your in-store experience now matches your online program.
Request a Rivo POS demo
In Store Credit Redemption
In-store customers can redeem their Rivo store credit at the register via Shopify POS. Bridges the gap between online loyalty and in-store experience.
VIP Tier Display in POS
Shopify POS extension shows the customer's VIP tier and membership status. In-store staff know who they're serving.
POS Customer Login via QR Code
Identify customers at the register by scanning a QR code from their wallet pass, account widget, or admin-generated code. Staff see loyalty balance, VIP tier, membership status, and available rewards.
Smaller features and improvements
Plus we made 30+ more improvements to the Rivo platform and integrations
Connect Rivo with apps like Subtotal, Paper Run and Brij and Fuego to surface unique loyalty experiences
Calendar Year Earning Limits
Earning rule frequency limits that reset on January 1st instead of rolling 365 days. Perfect for birthday rewards and annual promotions.
Product Collection & Tag Filters
Product purchased earning rules filter by Shopify collection or product tag. Set up 'earn 2x points on any Summer Collection item' without listing every SKU.
Auto-Refund on Cancelled Orders
Redeemed points or credits are automatically returned when an order is cancelled, refunded, or voided. Partial refunds calculate the proportional amount. Eliminates a major source of support tickets.
Pending Points Display
When an order delay is configured, customers see their points or credits in a 'pending' state in the widget instead of nothing appearing until the delay period ends. Shows exactly when the points will be approved.
Airline-Style VIP Carry-Over
Customers who earn a tier keep their status for another full calendar year. A customer who hits Gold in December keeps it through the following December. Matches Yotpo behavior. Enabled by default.
Reissue Expired Rewards
Admins reissue expired rewards with one click from the customer profile. No more losing customers over expired coupons.
Membership History Feed
Timeline of every membership event on a customer profile: enrollment, renewal, pause, cancel. Settles 'I already cancelled' disputes instantly.
Membership Order Tags
Orders from active members auto-tagged 'rivo-member-purchase' in Shopify. No Shopify Flow required.
Rebill Reminders
Reminder emails before rebill date so customers aren't surprised. Configurable timing via Rivo email or Klaviyo event.
Improved Checkout Login
Faster login flow in checkout with fewer steps. Configurable global login URL for custom auth.
NCA & Shop Pay Activation Patch
Rivo detects and activates NCA/Shop Pay customers on login, fixing Shopify's under-reporting of active members across all metrics.
GDPR Consent by Market
Marketing consent checkbox pre-checked only for US markets. International markets default to unchecked for GDPR compliance.
ADA & ARIA Accessibility
ARIA attributes on favorite buttons, improved color contrast, alt text, and keyboard navigation across the account widget.
Consolidated CSV Imports & Exports
Unified CSV interface: type dropdown, required columns, drag-and-drop, cancel support, customer filters, progress tracking, deploy-resilient exports.
Inactive Incentive Warning Banners
Warning banners when earning rules, rewards, or programs are inactive. Prevents 'why isn't this working?' confusion.
Expiration Settings Page
A single settings page for all points and credits expiration configuration: expiry periods, notification timing, grace periods, and bulk expiry behavior. Previously scattered across multiple pages.
Expiration Notification Logs
Full transparency into when expiration warning notifications were sent. See exactly which customers received 30-day expiry warnings via Klaviyo or email, when they were sent, and whether they were delivered.
Hidden Earning Rules
Earning rules active in the backend but hidden from the customer widget. Useful for API-only rules or Shopify Flow triggers.
Bonus Campaign Product Filters
Two new bonus campaign settings: apply the bonus multiplier only to specific products, and require certain products to be in the cart for the bonus to activate. For example, 3x points only on your new collection.
Points Log Visibility Toggle
Control which individual points or credits log entries are visible to customers in the widget and external APIs. Hide internal adjustments, manual corrections, or migration artifacts from the customer-facing activity feed.
Punch Card Start Date
Punch card earning rules support an optional start date. Only orders placed after that date count toward the card.
Protect Manual VIP Tiers
Manually assigned VIP tiers are protected from automatic downgrades. Admin-placed customers stay at their assigned level.
Favorites Analytics & Revenue
See your most favorited products ranked by customer interest, then track revenue from orders containing previously favorited items. Proves the conversion impact of your wishlist feature.
Recharge Free Gift Auto-Add
When a subscriber hits a reward milestone, their free product gift is automatically added to the next Recharge subscription charge. No manual intervention or Shopify Flow needed.
Photo Upload Challenges
Customers earn points by uploading photos as proof of engagement. Use it for receipt scanning at retail partners, social media proof, or creative challenges. Submissions go through an admin review queue before points are awarded.
Metrics V3: Faster Dashboard
Complete rebuild of the metrics and analytics engine. Dashboard metrics that previously took seconds to load now render near-instantly, even for stores with millions of customers.
Participation Rate Benchmarking
See how your loyalty program's participation rate compares to similar stores. Percentile-based benchmarking tells you if you're in the top 10% or have room to grow. Same metric as Yotpo for direct comparison.
Rivo Order Attribution
Track which orders were directly influenced by Rivo features. See attributed revenue from wallet pass holders, customers who favorited a product before purchasing, referral conversions, gift card recipients, and store credit users.
Locale-Specific Translations
Earning rules, rewards, and VIP tier names translatable per locale. Customers see 'Gagnez 100 points' instead of 'Earn 100 Points'.
Reach out to learn more about these features
Get early access to everything you’ve seen here and more by requesting a demo. We'll walk you through everything.
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