AiTrillion Pricing: Complete Breakdown 2027

AiTrillion pricing depends on how a Shopify merchant uses the platform. Its published plans include contact-based pricing, which considers how many active customer profiles a business engages, and an order-based option tied to monthly order volume.

AiTrillion's paid full-suite plans start at $9 per month on monthly billing, with higher tiers reaching $999 per month. The platform also advertises a free offering and custom pricing for businesses with more complex requirements.

Shopify Plus teams weighing a messaging suite against a dedicated retention platform, such as Rivo, should start by understanding how AiTrillion calculates usage, which modules are included, and where additional charges apply.

This breakdown covers AiTrillion's contact-based and order-based tiers, the costs associated with email, SMS, web push, affiliates, and loyalty, its free-plan and trial conditions, overage fees, and how its pricing compares with other Shopify retention tools.

Pricing information was checked against published sources on November 9, 2026. Prices are in USD unless otherwise stated. The listed amounts are not guaranteed for the entirety of 2027.

Key Takeaways

• AiTrillion's published paid full-suite plans start at $9 per month, or an advertised $8 monthly equivalent with annual billing, and extend to $999 per month. A custom-priced option is also available.
• Contact-based pricing depends on active customer profiles. Imported contacts initially remain inactive, but purchases, reviews, affiliate signups, loyalty activity, and form submissions can activate them.
• AiTrillion also supports order-based billing, under which costs depend on monthly order volume.
• Paid full-suite plans advertise access to loyalty, email, SMS, affiliates, memberships, reviews, customer accounts, WhatsApp, Shopify POS, and automation, with usage limits that vary by plan.
• Contact-based plans advertise an additional $10 per 1,000 active contacts per month above the included allowance. Order-based plans list $20 per additional 50 orders.
• SMS usage depends on destination and message segments. WhatsApp marketing messages have separate category-based charges.
• AiTrillion advertises a free plan for eligible merchants, although its free-plan descriptions differ across its pricing pages and terms.
• Rivo provides a Shopify-focused alternative centered on loyalty, referrals, accounts, memberships, and cashback, with separate pricing for its products.

How Does AiTrillion's Active Customer Pricing Work?

AiTrillion's contact-based pricing depends on the number of active customer profiles a merchant engages through its platform.

According to AiTrillion's official pricing page, an active contact is a customer profile selected for engagement through email, SMS, push notifications, or loyalty features.

When a Shopify store first connects to AiTrillion, imported customer profiles are inactive by default.

Merchants can manually activate contacts they want to engage. However, previously imported customers can also become active automatically when they complete qualifying actions.

These actions include making a purchase, leaving a review, signing up as an affiliate, earning or redeeming loyalty points, or completing a form or popup.

This distinction matters because an active-contact count is not necessarily the same as a store's email subscriber count or number of customers who purchased during a particular month.

For example, a merchant using loyalty features and review collection may activate customer profiles through those interactions, even when those customers were not manually selected for an email campaign.

Two stores with similar monthly order volumes could therefore have different active-contact counts.

AiTrillion also provides an order-based pricing option, so merchants should confirm which billing model applies to their subscription.

AiTrillion Pricing Tiers: Contact-Based Plans and Costs

AiTrillion's primary pricing page advertises several contact-based full-suite plans, beginning with Starter at $9 per month and extending to Enterprise Super Plus at $999 per month.

The published monthly prices and allowances are:

• Starter: $9/month for up to 500 active contacts.
• Basic: $19/month for up to 1,000 active contacts.
• Growth: $49/month for up to 2,500 active contacts.
• Professional: $99/month for up to 5,000 active contacts.
• Advance: $199/month for up to 15,000 active contacts.
• Enterprise: $399/month for up to 40,000 active contacts.
• Enterprise Plus: $699/month for up to 80,000 active contacts.
• Enterprise Super Plus: $999/month for up to 120,000 active contacts.
• Custom: Pricing provided by quote, with flexible usage and module requirements.

These prices reflect monthly billing on AiTrillion's primary pricing page. Annual billing offers lower displayed monthly equivalents.

For example, Starter is advertised at approximately $8 per month with annual billing, while Basic is listed at approximately $16 per month when billed annually.

The annual option is billed as a yearly commitment rather than through ordinary monthly payments.

The main differences between the full-suite tiers include active-contact allowances, email sending limits, SMS credits, membership and affiliate limits, and staff access.

AiTrillion's pricing pages also contain some differences in plan naming and presentation. Its marketing-specific page uses a narrower set of plans and lists a separate free offering.

Merchants should review the current pricing and checkout details for the specific subscription they intend to purchase.

Order-Based and Annual Billing: AiTrillion's Other Pricing Paths

AiTrillion does not exclusively charge by active-contact count.

Its official documentation also describes order-based billing, where subscription charges depend on the number of orders a Shopify store receives each month.

AiTrillion's Shopify App Store listing advertises the following order allowances:

• Starter: Up to 50 orders per month.
• Basic: Up to 150 orders per month.
• Growth: Up to 300 orders per month.

AiTrillion's own pricing FAQ also discusses an order-based allowance of up to 500 monthly orders and recommends contacting its sales team to explore contact-based, enterprise, or custom arrangements when a store grows beyond that level.

Merchants using order-based pricing can manually upgrade their plan.

AiTrillion states that exceeding the monthly order allowance without upgrading results in an additional charge of $20 per 50 orders.

The platform also advertises annual billing with two months free compared with its standard monthly pricing.

However, merchants should confirm that the displayed annual discount applies to their selected subscription, particularly when choosing a specialized, order-based, or custom arrangement.

For budgeting, the relevant comparison is the total expected cost under each billing model, including potential overages and messaging charges.

Email, SMS and Web Push Costs Inside Each AiTrillion Plan

AiTrillion's paid full-suite subscriptions include email marketing, SMS marketing, and web push notifications.

However, each plan has its own sending allowances.

For example, the Starter plan includes 1,500 email sends per month and 50 SMS credits.

Growth includes 7,500 email sends and 50 SMS credits, while Professional includes 15,000 email sends and 100 SMS credits.

Higher plans provide larger allowances, although the available email and SMS capacities do not necessarily increase at the same rate as active-contact limits.

SMS uses a credit-based system rather than one universal fixed price per message.

According to AiTrillion's official SMS documentation, the number of credits required depends on the destination country and message segmentation.

For example, its published rates specify one credit for a standard SMS to the United States, two for Canada, and four for the United Kingdom.

Longer messages or messages containing certain special characters may be split into multiple segments, increasing the number of credits consumed.

AiTrillion states that its standard credit pricing includes carrier fees. Its documentation also notes that short codes may be billed separately.

Email, SMS, and push notification allowances can be expanded through additional blocks purchased from the billing section of the platform.

WhatsApp marketing uses separate message-category pricing.

AiTrillion identifies marketing, utility, and authentication messages as categories that affect WhatsApp charges.

Merchants planning campaigns across several messaging channels should account for active contacts, sending allowances, country-specific SMS requirements, and WhatsApp charges when estimating their monthly costs.

Affiliate Marketing and Loyalty Program Access by Plan

AiTrillion's full-suite pricing emphasizes broad access to its customer engagement and retention modules.

According to its official pricing page, the suite includes loyalty rewards, referrals, email, SMS, web push, reviews, affiliates, recurring memberships, customer accounts, and workflow automation.

It also advertises product recommendations, smart popups, WhatsApp functionality, an AI agent, and Shopify POS.

However, broad module access does not mean every plan provides the same usage capacity.

AiTrillion publishes separate membership customer limits, affiliate allowances, staff access, and messaging volumes for its plans.

For example, Starter supports up to 50 membership customers and 50 affiliates, with no additional staff logins beyond the main administrator.

Growth increases those limits to 250 membership customers and 250 affiliates and includes one additional staff login.

Professional supports up to 500 membership customers and 500 affiliates, with two additional staff logins.

Higher tiers provide expanded allowances.

These distinctions are especially important for merchants running active loyalty, affiliate, or recurring membership programs.

A business may remain within its email contact allowance while approaching a separate membership or affiliate limit.

Merchants should review the relevant module allowances rather than assuming that the active-contact cap is the only restriction.

The AiTrillion Free Plan and Free Trial: What You Actually Get

AiTrillion advertises a free offering, but the details vary depending on the pricing page and applicable eligibility conditions.

Its marketing-specific pricing page lists a Free plan supporting up to 250 contacts.

This offering includes access to email, SMS, web push, smart popups, and workflow automation, subject to limits.

The marketing pricing page advertises 250 email sends per month, two smart popups, and two workflows, alongside other channel-specific restrictions.

Separately, AiTrillion's terms of service describe a Free Plan introduced on July 1, 2025, with access to major modules and the following monthly limits:

• 50,000 engagement events.
• 300 orders.
• 500 email sends.
• 50 SMS sends.
• 500 push impressions.
• Five active automation workflows.

The terms also state that POS and API access are not included in that Free Plan.

Additionally, the terms identify eligibility restrictions, including that stores installed before July 1, 2025, are not eligible for that particular free offering.

Because these published descriptions differ, merchants should verify which free-plan allowances and eligibility conditions apply during signup.

AiTrillion also advertises a 14-day free trial on its current paid plan listings.

Its support documentation additionally references plan-specific 7-day and 14-day trials, making the checkout terms the appropriate source for confirming the trial duration.

Separately, AiTrillion advertises a 30-day money-back guarantee.

The company notes that unusually high marketing email or SMS usage during that period may result in separately billed or adjusted delivery costs.

The free plan, trial, and money-back guarantee should therefore be treated as distinct offers with their own conditions.

What Happens If You Exceed AiTrillion's Plan Limits?

AiTrillion publishes additional usage charges for customers who exceed certain subscription allowances.

For contact-based plans, its pricing page lists $10 per additional 1,000 active contacts per month.

For order-based plans, AiTrillion states that merchants who exceed their monthly order limit without upgrading are charged $20 per additional 50 orders.

For example, a merchant on an order-based subscription that exceeds its included allowance should account for the applicable additional order charges when forecasting monthly expenses.

These fees are separate from the costs that may arise when purchasing additional email, SMS, or push notification blocks.

WhatsApp messages also have separate category-based charges.

AiTrillion's free-plan terms describe a different approach when users exceed free-tier limits, including a review of the account and a recommendation for an appropriate paid plan.

Consequently, merchants should not assume every free and paid subscription handles overages in the same way.

The practical approach is to monitor active contacts, monthly orders, message usage, membership customers, and affiliate counts.

Understanding these allowances before subscribing can make invoices more predictable as a store grows.

AiTrillion Pricing Compared With Other Shopify Retention Tools

AiTrillion combines multiple customer engagement and retention functions within one platform.

Its product suite covers email marketing, SMS, WhatsApp, web push, loyalty rewards, referrals, reviews, affiliates, memberships, and automation.

Rivo takes a different approach, focusing on loyalty and retention products designed for Shopify and Shopify Plus merchants.

Rivo's product portfolio includes Loyalty, Referrals, Cashback, Accounts, and Memberships.

According to Rivo pricing, its Loyalty Scale plan starts at $49 per month, with pricing and order allowances varying according to plan selection.

Rivo also advertises Cashback starting at $199 per month and Accounts starting at $499 per month.

Businesses combining multiple Rivo products can request custom pricing.

The platforms also differ in their intended roles within a merchant's technology stack.

AiTrillion provides direct marketing functionality across email, SMS, WhatsApp, and push notifications alongside its retention modules.

Rivo focuses on retention experiences such as earning and redeeming rewards, referrals, paid memberships, customer accounts, and store credit.

Rivo also advertises integrations with tools such as Klaviyo, Gorgias, Recharge, and other Shopify ecosystem applications.

Merchants considering both platforms should assess whether they need an integrated marketing and engagement suite or a Shopify-focused retention platform that works alongside their existing messaging tools.

The published starting subscription price is only one part of that comparison.

Where Rivo Fits for Shopify Plus Retention Teams

AiTrillion's pricing is shaped by contact or order volume, messaging allowances, and usage limits across its modules.

Rivo offers a different model for Shopify Plus brands that want to focus on customer retention through loyalty programs, referrals, cashback, accounts, and memberships.

Rivo's product lineup includes Loyalty, Cashback, Accounts, Referrals, and Memberships as part of its Shopify-focused retention offering.

Its Loyalty Scale plan starts at $49 per month, while Cashback and Accounts have separate starting prices.

Custom plans can combine multiple products based on merchant requirements.

Rivo also provides integrations and developer functionality that allow Shopify brands to connect retention experiences with their existing technology.

Two published Rivo case studies illustrate how brands have used these capabilities.

HexClad partnered with Rivo to launch its referral program and reported over $450,000 in new referral revenue during the first 90 days.

According to the HexClad case study, the brand also reported a 17% increase in average order value among referred customers.

Separately, Kitsch reported $5.8 million in loyalty-attributed revenue through its Rivo-powered loyalty program.

The Kitsch case study also reports an 8.7-times higher repeat purchase rate among customers in the highest VIP tier, compared with the comparison group identified in the study.

These figures represent the results reported by those individual brands and should not be interpreted as guaranteed outcomes for other merchants.

Shopify Plus teams weighing an all-in-one messaging suite against a dedicated retention platform can request a demo to evaluate how Rivo's loyalty, cashback, accounts, and membership tools fit their existing Shopify setup.

Final Thoughts

AiTrillion provides a broad range of marketing and retention capabilities, including email, SMS, WhatsApp, loyalty rewards, memberships, affiliates, reviews, and workflow automation.

Its pricing offers flexibility through contact-based and order-based arrangements, but merchants need to understand how usage limits, additional contacts, orders, messaging credits, and add-ons affect the total cost.

The advertised $9 monthly starting price is useful for identifying the entry point, but it does not represent what every growing Shopify store will pay.

Merchants should compare the expected cost of their required modules and anticipated usage before choosing a plan.

For Shopify and Shopify Plus brands that already have marketing tools in place, Rivo offers a different approach through Shopify-focused Loyalty, Referrals, Accounts, Memberships, and Cashback products.

The right platform depends on the merchant's existing technology stack, retention goals, feature requirements, and total expected subscription costs.

Frequently Asked Questions About AiTrillion Pricing

How much does AiTrillion cost in 2027?

Based on pricing published as of November 9, 2026, AiTrillion's paid full-suite plans start at $9 per month for Starter, which includes up to 500 active contacts. Higher plans extend to $999 per month for Enterprise Super Plus, supporting up to 120,000 active contacts. Custom pricing is also available. These amounts are not guaranteed for the entirety of 2027, so merchants should verify current pricing before subscribing.

Does AiTrillion have a free plan?

Yes. AiTrillion advertises a free plan, including a marketing-focused offering for up to 250 contacts. Its terms of service also describe a broader Free Plan with separate usage limits and eligibility requirements. Merchants should confirm the applicable offering, including any restrictions on monthly orders, messages, workflows, POS access, and API functionality.

Does AiTrillion have hidden fees?

AiTrillion publishes additional usage charges rather than presenting them as undisclosed fees. Contact-based subscriptions advertise $10 per additional 1,000 active contacts per month, while order-based plans advertise $20 per additional 50 orders above the included allowance. WhatsApp messages and additional messaging blocks may also involve separate charges. Merchants should review their specific subscription terms to understand all applicable costs.

Can I cancel AiTrillion at any time?

AiTrillion provides a cancellation process through its billing dashboard and support team. Its documentation directs merchants to the Billing Information section, where they can submit a cancellation request. Merchants using annual billing should check their renewal, refund, and cancellation terms before assuming the arrangement follows monthly subscription rules.

What is the cheapest AiTrillion plan?

AiTrillion advertises a free option for eligible merchants. Among its published paid full-suite subscriptions, Starter costs $9 per month on monthly billing, or approximately $8 per month when billed annually, for up to 500 active contacts. Separate usage charges may apply.

Will AiTrillion pricing change in 2027?

AiTrillion has not established that its currently advertised prices will remain unchanged throughout 2027. Its terms allow pricing changes, and its published pages offer different billing arrangements. Merchants should check the live pricing and their subscription terms before budgeting for future periods.

How does AiTrillion define an active contact?

AiTrillion defines an active contact as a customer profile selected for engagement through email, SMS, push notifications, or loyalty features. Imported Shopify customers are initially inactive, but actions such as purchases, reviews, affiliate signups, loyalty activity, and form or popup submissions can automatically activate those profiles and count them toward the applicable contact allowance.