Switching loyalty platforms can feel daunting, especially when customer relationships are already built around an existing program. For Shopify and Shopify Plus brands that have outgrown BON Loyalty, migrating to Rivo's loyalty platform can provide access to Shopify checkout extensions, developer tools, referrals, memberships, customer accounts, and other retention features. Rivo offers migration assistance and white-glove onboarding on qualifying plans, but the exact timeline, data scope, and implementation requirements depend on the complexity of each program.
Key Takeaways
- Rivo offers migration and replatforming assistance, but merchants should confirm which BON data fields can be imported and how long the project will take
- Rivo supports eight Shopify checkout extensions for eligible implementations
- Rivo says more than 7,000 brands use its platform
- Rivo says its loyalty experience loads in under 100 milliseconds through Shopify theme app extensions
- Rivo reports a 3.1x repeat-purchase-rate figure based on weighted medians among selected case studies
- 50+ integrations connect Rivo with platforms including Klaviyo, Gorgias, Recharge, Shopify Flow, and Shopify POS
Why Shopify Plus Brands Need Modern Loyalty Programs
Shopify has retired several technologies previously used to customize checkout. checkout.liquid is no longer supported for the main information, shipping, and payment steps, and Shopify Scripts ceased executing on June 30, 2026. Merchants now need supported technologies such as checkout extensions and Shopify Functions for applicable checkout customizations.
The stakes are significant. Customer acquisition can be expensive, while retention programs give brands an opportunity to encourage repeat purchasing and build stronger relationships with existing customers. Loyalty members can also behave differently from non-members, although results vary widely by program design, customer base, reward economics, and measurement method.
For Shopify Plus merchants processing substantial order volumes, a loyalty platform should do more than track points. It should connect with the customer journey, pass relevant data to the marketing stack, support appropriate checkout experiences, and provide tools for referrals, memberships, customer accounts, or custom development when those capabilities are needed.
When an existing loyalty app cannot support those requirements without extensive workarounds, migration may become a practical step toward improving the brand’s retention infrastructure.
Understanding Rivo's Approach to Shopify Loyalty
Rivo is built specifically for Shopify and Shopify Plus. Its current product materials emphasize Shopify theme app extensions, checkout extensions, Shopify Flow, Shopify POS, customer accounts, and developer tools.
Technical Foundation Matters
Rivo uses Shopify checkout extensions to place eligible loyalty experiences within checkout. Its Shopify Plus integration page states that customers can spend points as a payment method at checkout, while its pricing page lists eight checkout extensions.
Rivo also states that its loyalty components load in under 100 milliseconds through Shopify theme app extensions. Actual storefront performance still depends on the complete theme, scripts, apps, integrations, and implementation.
The platform’s official materials currently support the following statements:
- Load time: Rivo says its loyalty experience loads in under 100 milliseconds through Shopify theme app extensions
- API activity: Rivo says its platform processes more than 6 million API calls per day
- Security: Rivo states that it is SOC 2 Type II compliant
- Fraud prevention: Rivo advertises more than 20 built-in fraud-protection tools
Developer Toolkit Access
For brands that need custom experiences, Rivo's Developer Toolkit includes a REST API, JavaScript API, Shopify metafields, webhooks, and Shopify Flow support. Access levels, support, endpoints, and rate limits depend on the selected plan.
Rivo positions the platform as supporting common use cases out of the box while allowing development teams to create custom displays, interactions, workflows, and integrations where needed.
Planning a Migration from BON Loyalty to Rivo
Migration is often the part that creates the most concern. Customers may have existing point balances, tier assignments, rewards, and account records that need to remain accurate.
Rivo’s pricing page confirms that migration and replatforming assistance are available. It also describes white-glove onboarding in which the Rivo team can help build, design, and implement a loyalty program. The public page does not guarantee that every migration includes every historical field or follows a standard timeline.
What to Confirm Before Migration
Ask Rivo and BON to confirm whether the following data can be exported, transformed, and imported:
- Customer email addresses and Shopify customer IDs
- Current points balances
- Lifetime points totals
- Current VIP tier assignments
- Available rewards or coupons
- Earning and redemption history
- Referral records
- Points-expiration dates
- Program rules and reward configurations
Not every platform stores these fields in the same format. Historical transactions, custom fields, reward codes, and tier calculations may require additional mapping or may not transfer directly.
A Practical Migration Process
A typical migration project may include:
Discovery and data mapping
- Document the current BON program
- Export available customer and loyalty data
- Identify fields that can be imported into Rivo
- Decide whether program rules will be replicated or redesigned
Configuration and testing
- Configure earning rules, rewards, tiers, referrals, and integrations
- Run a test import
- Compare sample balances and tier assignments
- Test storefront, account, email, POS, and checkout experiences
Launch and validation
- Complete the final data import
- Activate the Rivo experience
- Monitor balances, redemptions, support tickets, and integration events
- Correct any exceptions identified after launch
Migration timing depends on data quality, program complexity, integrations, design work, approval cycles, and testing. Merchants should confirm the expected schedule, responsibilities, included services, and possible implementation costs in writing.
Customer Experience During Transition
The objective should be a low-friction transition in which customers retain the balances and benefits that the merchant has agreed to honor. Merchants should validate imported balances and tiers before launch and prepare a customer-support process for any exceptions.
Avoid promising that no customer will ever experience a discrepancy. Instead, establish reconciliation procedures, retain source exports, and document how customer questions will be handled.
Designing Points and Rewards Systems with Rivo
Rivo’s current pricing page advertises more than 150 features across its platform and custom configurations. Availability varies by product and plan.
Points Earning Rules
Rivo supports points programs with custom ways to earn, including purchase and engagement activities. Depending on the selected configuration, brands can create rules involving purchases, referrals, reviews, custom actions, and other customer activities.
VIP Tier Structures
Rivo supports VIP tiers based on amount spent, orders placed, or points earned. Brands can use tiers to recognize customer activity and provide different rewards or benefits.
According to a Rivo case study, Kitsch’s highest-tier customers purchased 8.7 times more frequently than the comparison group used in that study. This is a customer-specific result and should not be interpreted as a guaranteed outcome for every loyalty program.
McKinsey recommends designing loyalty programs around customer behavior, differentiated value, useful data, and sustainable program economics rather than relying only on points or discounts.
Redemption Options
Rivo supports reward types including amount discounts, percentage discounts, free shipping, and free products. Its platform also includes store-credit and cashback capabilities.
Rivo currently markets Cashback as a separate product that issues ledger-backed store credit for future purchases. It starts at $199 per month according to the current pricing page and can work alongside Loyalty and Memberships.
Using Rivo's Integrated Retention Products
Rivo offers loyalty, referrals, memberships, customer accounts, and cashback products. These products may be purchased or combined in different configurations, so merchants should confirm what is included in their quoted plan.
Referral Marketing
Rivo Referrals supports customizable referral campaigns, referral rewards, unique codes, and fraud controls.
Rivo’s documented fraud controls include IP-address monitoring, self-referral prevention, cookie tracking, new-customer validation, minimum-cart requirements, fulfillment checks, customer exclusions, and unique discount codes.
According to Rivo’s HexClad case study, HexClad generated more than $450,000 in referral revenue, achieved 92x ROI, and recorded a 17% increase in AOV from referred customers during the first 90 days. These results are specific to HexClad’s program and measured period.
Paid Memberships
Rivo Memberships supports membership products with recurring monthly or annual billing. Brands can configure membership pricing, billing intervals, and benefits such as early access, free shipping, or other member privileges. Members can manage payment methods or cancel through an online portal.
Feature eligibility and implementation requirements should be confirmed directly with Rivo, particularly for Shopify Plus checkout functionality, custom discounts, and bundled retention products.
Customer Accounts
Rivo Accounts provides a customizable account experience with passwordless login, order information, saved shopping activity, wishlists, personalization, and integrations with loyalty, referrals, returns, and other tools.
The current pricing page lists Accounts starting at $499 per month. It also lists Apple and Google Wallet passes, recently viewed products, saved carts, zero-party data collection, and more than 50 integrations among its standout features.
Rivo says some nine-figure brands have experienced 500% to 1,000% increases in new activated accounts after adopting Rivo Accounts. The public page does not provide a detailed methodology or identify the complete sample, so this figure should be presented as a Rivo-reported outcome rather than a general benchmark.
Reviewing Rivo Customer Results
Customer case studies can illustrate possible applications, but they do not guarantee future performance.
- HexClad used Rivo for its referral program. Rivo’s case study reports more than $450,000 in referral revenue, 92x ROI, and a 17% increase in AOV from referred customers during the first 90 days.
- Kitsch is featured by Rivo as a loyalty customer. Rivo reports that its highest-tier customers purchased 8.7 times more frequently than the comparison group used in the case study.
- nuuds is an apparel brand featured in Rivo’s case-study library. Rivo reports a 3.2x lift in repeat purchase rate associated with its paid membership and drop-access strategy.
- Portland Leather Goods is featured in Rivo’s case-study library for its loyalty implementation. Any revenue-attribution percentage should be linked directly to the complete case study and described as Rivo’s attribution methodology.
- Swoveralls is associated with Rivo’s reported five-times repeat-purchase-rate result from a $20 signup credit and cashback rewards. The comparison group and measurement period should be stated whenever the result is used.
Rivo’s current loyalty page displays a 52x ROI, 3.1x repeat purchase rate, and 4% Rivo-driven revenue. The page explains that these figures are based on weighted medians among selected target case studies. They should not be presented as guaranteed or typical outcomes.
Integrating Rivo with Shopify Tech Stacks
Rivo advertises 50+ integrations. Its pricing page says paid plans can connect an unlimited number of supported integrations.
Key Integration Categories
Email and SMS Marketing
- Klaviyo
- Attentive
- Postscript
- Sendlane
- Omnisend
Customer Support
- Gorgias
- Gladly
- Zendesk
Subscriptions
- Recharge
- Skio
- Smartrr
- Stay
- Loop Subscriptions
Reviews
- Okendo
- Yotpo Reviews
- Judge.me
- Stamped
Shopify Platform
- Shopify Flow
- Shopify POS
- Shopify Plus
- Shopify customer accounts
- Shop Pay
Each integration has its own capabilities and plan requirements. For example, Rivo’s Klaviyo integration can place loyalty properties on customer profiles, trigger flows from customer actions, and support segmentation. Rivo states that event access is available on Plus.
Shopify Flow Integration
Rivo’s official Shopify Flow page documents triggers involving tier changes and customer birthdays. It also lists actions such as adding points, adding points for custom actions or reviews, and updating a customer’s VIP tier.
More complex automations may require additional apps, custom logic, API work, or developer involvement.
Rivo Pricing for Growth-Focused Brands
Rivo’s current pricing model includes loyalty-plan tiers, separately priced products, and custom retention-stack configurations. Pricing and feature availability may change, so merchants should confirm the current page and written proposal before purchasing.
Loyalty Plan Pricing
Scale Plan
- Starts at $49+ per month
- Month-to-month billing is listed
- Public pricing currently shows a $49-to-$499 range
- Public plan comparison lists 200 to 2,500 monthly orders across the Scale usage range
- Three Shopify POS locations
- Up to 250,000 loyalty and referral participants
- Basic Klaviyo integration
- Seven-day free trial
Plus Plan
- $499 per month
- Up to 2,500 monthly orders
- Unlimited Shopify POS locations
- Unlimited loyalty and referral participants
- Advanced Klaviyo integration
- Checkout extensions
- Migration assistance and white-glove onboarding are listed in the plan comparison
- Developer capabilities are available, subject to the documented access level and limits
Enterprise or Custom
- Custom pricing
- Unlimited order volume
- Custom retention-stack configurations
- Customer Success Manager
- Slack Connect
- Technical account management where included
- Unrestricted Developer Toolkit access and higher rate limits where included
- Scope and service commitments should be confirmed in the contract
Other Current Product Pricing
Rivo’s current pricing page also lists:
- Cashback: Starting at $199 per month
- Accounts: Starting at $499 per month
- Custom retention stack: Custom pricing based on the selected combination of Cashback, Accounts, Loyalty, Referrals, and Memberships
The $49+ Scale and $499 Plus prices should not be interpreted as automatically including every Rivo product.
Support, Security, and Integrations
The pricing page lists 24/7 chat support, email support, more than 50 integrations, SOC 2 Type II compliance, fraud protection, and a DPA available on every plan. Higher-tier or custom configurations may include Slack Connect, a Customer Success Manager, technical account management, or additional onboarding services.
Final Verdict: Making the Switch to Rivo
For brands considering a switch from BON Loyalty, Rivo offers several potentially relevant capabilities.
- Shopify integration: Rivo supports Shopify theme app extensions, checkout extensions, Shopify Flow, Shopify POS, customer accounts, and Shop Pay.
- Platform scale: Rivo says more than 7,000 brands use its platform and that it processes more than 6 million API calls per day.
- Migration support: Rivo offers migration and replatforming assistance. Merchants should confirm the exact data fields, schedule, responsibilities, testing process, and fees for a BON migration.
- Retention products: Rivo offers loyalty, referrals, memberships, customer accounts, and cashback products that can be combined in a custom retention stack.
- Developer flexibility: The Developer Toolkit includes REST API, JavaScript API, Shopify metafields, webhooks, and Shopify Flow support.
- Published pricing: Scale starts at $49+ per month, Plus is listed at $499 per month, and Enterprise or custom configurations use custom pricing. Separate products such as Cashback and Accounts have their own starting prices.
For Shopify Plus brands evaluating a migration, request a demo and ask Rivo to provide a written migration scope, feature matrix, pricing proposal, and data-validation plan.
Frequently Asked Questions
How long does migration from BON Loyalty to Rivo take?
There is no single verified timeline for every BON-to-Rivo migration. The schedule depends on program complexity, export quality, customer volume, historical data, integrations, design requirements, testing, and stakeholder approvals. Rivo offers migration and replatforming assistance, but merchants should obtain a written project schedule before committing.
Will customers lose points or VIP status during the switch?
A properly planned migration should aim to preserve the balances and tier assignments the merchant intends to honor, but the exact fields that can be transferred from BON must be confirmed during data discovery. Merchants should retain source exports, conduct test imports, reconcile samples, and establish a process for correcting customer exceptions.
Does Rivo integrate with Klaviyo for loyalty-based email campaigns?
Yes. Rivo’s official Klaviyo page says the integration can add points balances and VIP-tier properties to Klaviyo profiles, trigger flows based on customer actions, display events on profiles, and support segmentation. Rivo states that events are available on the Plus plan.
What if custom loyalty features are needed?
Rivo’s Developer Toolkit includes a REST API, JavaScript API, Shopify metafields, webhooks, and Shopify Flow support. Exact access, endpoints, support, and rate limits depend on the plan, so technical requirements should be reviewed with Rivo before purchase.
Does switching loyalty platforms affect Shopify store page speed?
Any app or custom implementation can affect storefront performance. Rivo says its loyalty components load in under 100 milliseconds through Shopify theme app extensions, but actual performance depends on the complete theme, scripts, apps, integrations, and implementation. Merchants should test Core Web Vitals and storefront performance before and after launch.
