Shopify and Shopify Plus brands that are reconsidering their current loyalty platform need to evaluate more than headline pricing. Reliability, checkout compatibility, migration support, data portability, integrations, and the total cost of the required features all affect whether a switch makes sense.
For merchants running Stamped, moving to a Shopify-focused loyalty program such as Rivo can provide access to loyalty, referrals, memberships, customer accounts, and other retention tools in a connected platform. This guide explains how to assess the move, prepare your data, configure the new program, and validate the experience before launch.
Key Takeaways
- Rivo includes VIP tiers on its Scale plan, which currently starts at $49 per month. Pricing scales with monthly order volume, so actual savings depend on your current Stamped agreement and required features.
- Rivo says its infrastructure processes 2.9 billion API calls annually and maintains 99.98 percent API uptime. These are company-reported figures rather than independently audited service guarantees.
- Rivo documents a CSV migration process for importing Stamped loyalty members and points balances. Migration timing depends on data access, cleanup, design, integrations, testing, and approvals.
- Rivo says it offers eight or more checkout touchpoints. Availability can depend on the merchant’s Shopify plan, Rivo plan, and implementation.
- Rivo publishes customer case studies showing strong results for individual brands, but these outcomes are not guarantees of what another merchant will achieve.
- Merchants should confirm which customer fields, points balances, VIP assignments, referral records, and historical data can be transferred before beginning the migration.
Why Modernizing Your Loyalty Program Matters for Shopify Plus Brands
A loyalty platform can influence repeat purchases, customer engagement, and the experience of redeeming rewards. When the platform does not fit a merchant’s checkout, account, integration, or reporting requirements, it can become harder to operate and improve the program.
Research published by Harvard Business Review has long highlighted the relationship between customer retention and profitability. The often-cited finding that a 5 percent increase in retention can increase profits by 25 to 95 percent should be treated as a broad business benchmark rather than a forecast for a particular loyalty implementation.
Understanding the Limitations of Your Current Loyalty Platform
Merchants commonly reassess a loyalty application when it no longer meets their operational, integration, customization, or reporting needs. Potential concerns can include slow support workflows, limited access to data, missing Shopify integrations, difficulty configuring promotions, or pricing that no longer fits the program’s scale.
Third-party applications can also affect storefront performance depending on their scripts, configuration, theme, and interaction with other applications. Before migrating, benchmark the current loyalty experience using Shopify’s performance tools and repeat the same tests in a staging environment with the proposed replacement.
Baymard Institute currently reports an average ecommerce cart-abandonment rate of approximately 70 percent. That figure does not prove that loyalty applications are a major cause of abandonment, but it reinforces the importance of avoiding unnecessary friction during checkout.
The Rivo Approach to Shopify Retention
Rivo is built for Shopify and Shopify Plus merchants. It uses Shopify integrations that include theme app extensions, checkout touchpoints, Shopify Flow, Shopify POS, and customer-account experiences.
Rivo also uses Shopify’s extension-based architecture rather than depending on legacy checkout.liquid customizations. Shopify has already ended support for checkout.liquid on the information, shipping, and payment steps. Shopify’s published support period for Shopify Scripts ended on June 30, 2026.
Rivo publicly reports:
- Performance-focused storefront components
- 99.98 percent API uptime and 2.9 billion annual API calls, based on company-reported figures
- Frequent product updates
- Built for Shopify status
Merchants should still conduct their own performance testing and review contractual support or service commitments rather than treating marketing metrics as guarantees.
Evaluating Rivo Before You Switch: Key Differentiators and ROI
Before migrating, document the capabilities you currently use and identify which ones are essential at launch. Compare earning rules, reward types, VIP logic, checkout redemption, email events, POS behavior, reporting, referral controls, API access, support, and implementation responsibilities.
Rivo's Built for Shopify Status Explained
Built for Shopify is Shopify’s designation for applications that meet specified standards for quality, design, performance, and integration.
The designation is a useful trust signal, but it does not automatically establish that an application supports every Shopify feature. Verify each required capability separately, including:
- Theme app extensions
- Checkout extensions or checkout redemption
- Shopify Flow triggers and actions
- Shopify POS behavior
- New customer accounts
- Shop Pay compatibility
- Required API and webhook access
For Shopify Plus brands, this due diligence helps reduce development surprises and provides a clearer picture of ongoing maintenance.
Comparing Pricing Models and Contract Terms
Rivo’s current Shopify App Store listing says:
- Scale starts at $49 per month, with pricing that increases according to monthly order volume
- The starting Scale price shown in the listing covers 500 monthly orders
- Plus is $499 per month for up to 2,500 monthly orders
- Stores above the Plus threshold should request a custom quote
- A 14-day free trial is currently advertised
The Scale listing includes VIP tiers, advanced branding, points expiry, analytics, referrals, and human support. Other plan details, including checkout capabilities, integrations, participant limits, onboarding, API access, support channels, and enterprise services, should be confirmed on the live Rivo pricing page or in a written proposal.
Stamped’s official documentation confirms that VIP functionality is available on its Professional loyalty plan. However, the two providers package usage, features, and services differently. A precise percentage saving should not be published without comparing current written quotes for an equivalent scope.
Planning Your Migration: From Stamped Data to Rivo Loyalty
A planned migration should preserve customer balances, minimize confusion, and establish a clear source of truth during the transition.
Assessing Your Current Stamped Loyalty Data
Before initiating the switch, document and export the data your program depends on:
- Customer points balances: Record current point totals and customer identifiers.
- VIP tier assignments: Confirm whether tier status can be exported and imported or must be recalculated.
- Reward configurations: Document earning rules, redemption options, point values, exclusions, and expiry rules.
- Historical redemption data: Determine whether the history is needed in Rivo or should be retained in an archive.
- Referral records: Confirm whether referral relationships, pending rewards, and fraud-review data can be exported.
- Customer communications: Save current points-expiry, tier-change, referral, and reward emails.
Rivo’s official Stamped migration guide instructs merchants to request a CSV export from Stamped and upload the resulting file through the CSV Import page in the Rivo dashboard.
Rivo's Migration Workflow
Rivo’s documented Stamped migration process includes:
- Requesting a customer export from Stamped
- Receiving the CSV file
- Uploading the file through Rivo’s CSV Import page
- Checking the import status until processing is complete
- Confirming that imported customers and points balances appear correctly
Rivo says uploads may take up to one hour and recommends keeping files under 50 MB. Larger migrations, program redesigns, integrations, and custom account experiences can require additional time.
The public guide does not promise automatic migration of every VIP, referral, redemption, or historical field. Ask Rivo to provide a written field map showing what will be imported, transformed, recalculated, archived, or excluded.
Configuring Your Rivo Loyalty Program: Features to Maximize Engagement
After the data has been validated, configure the new program around customer behavior and business objectives rather than simply copying every existing rule.
Designing Your Points and Referral Structures
Rivo supports loyalty earning and redemption experiences that can include:
- Purchase rewards: Award points according to qualifying purchase activity.
- Engagement actions: Reward actions such as account creation or birthdays when configured.
- Review incentives: Rivo has official integrations with review platforms including Okendo and Judge.me.
- Referral rewards: Reward advocates and referred customers according to configured rules.
- VIP tiers: Progress customers according to supported tier criteria and provide tier-specific benefits.
Rivo also offers branding and page-customization tools. The exact customization options available can vary by plan, so confirm custom CSS, font, page-builder, and developer access before purchase.
Leveraging Checkout Touchpoints
Rivo says it provides eight or more checkout touchpoints. Its official Shopify Plus integration page also says eligible merchants can let customers spend points as a payment method at checkout.
Potential experiences can include:
- Showing loyalty information during checkout
- Redeeming eligible rewards
- Displaying membership or tier benefits
- Applying supported points or credit experiences
- Connecting post-purchase actions with the loyalty program
Availability varies according to Shopify eligibility, Rivo plan, and implementation. Ask Rivo to demonstrate the exact extensions required by your store in a development environment.
Beyond Loyalty: Integrating Referrals and Memberships with Rivo
Rivo offers referrals and paid memberships alongside its loyalty products, which may allow merchants to reduce the number of separate retention applications they operate.
Setting Up White-Labeled Referral Experiences
Rivo’s referral program supports branded referral experiences and customer-specific sharing links.
Rivo says its fraud engine uses more than 20 checks. Merchants should ask which fraud controls are enabled, how household referrals are handled, when rewards are approved, and how false positives can be reviewed.
In a Rivo-published case study, HexClad reported more than $450,000 in referral revenue in its first 90 days, a 92x ROI, and a 17 percent increase in average order value for referred customers. These are results from one customer implementation and are not representative guarantees.
Creating Member Experiences with Rivo Memberships
Rivo offers paid and free membership tiers. Its current help documentation says customers can self-enroll and that paid tiers create subscriptions through Shopify Payments.
Membership capabilities can include:
- Recurring membership billing
- Membership tiers and benefits
- Member-specific discounts or access
- Early-access experiences
- Customer self-service enrollment
The exact commerce, eligibility, installation, and plan requirements should be confirmed with Rivo. Merchants should also validate cancellation handling, failed payments, renewal communications, refunds, taxes, and data portability before launch.
In a Rivo-published case study, Fresh Chile Co reported that members spent 156 percent more. The figure is a company-published customer result and should not be treated as a standard expected outcome.
Enhancing Customer Experience with Rivo Accounts and Activation
Modern retention programs can extend beyond points to the customer’s broader account and post-purchase experience.
Personalizing the Post-Purchase Journey
Rivo Accounts can support customer-account experiences such as:
- Wishlists and favorites
- Saved carts and recently viewed products
- Order history
- Loyalty, referral, membership, gift-card, or credit information
- Connected subscription or return experiences where supported by integrations
In a Rivo case study, Rivo and Domaine migrated more than 2.4 million existing wishlist items across approximately 380,000 Tuckernuck accounts. The result should be described as a migration achievement rather than 2.4 million new favorites generated by Rivo.
Driving Account Activation from Email Campaigns
Rivo offers passwordless and auto-login experiences that can work with customer communications and account journeys. Its Klaviyo integration supports syncing loyalty and referral data, adding Rivo properties to customer profiles, and triggering flows from supported customer actions.
Merchants should evaluate:
- Token security and expiry
- Account and identity verification
- Login persistence
- Customer-consent requirements
- Fallback login methods
- Compatibility with the store’s customer-account configuration
Avoid publishing broad account-activation percentage claims unless they are supported by a named case study with a clear methodology and comparison period.
Integrating Rivo with Your Shopify Ecosystem and Third-Party Tools
Rivo lists more than 50 integrations. The existence of an integration does not necessarily mean that every event, field, or action is available on every plan.
Leveraging Rivo's Klaviyo Integration
The official Klaviyo integration supports functions such as:
- Adding points balance and VIP tier properties to Klaviyo profiles
- Triggering flows from supported loyalty actions
- Viewing supported Rivo events on customer profiles
- Creating customer segments from Rivo properties
- Inserting supported loyalty properties into emails
Some events are identified by Rivo as Plus-plan features. Confirm the events and profile properties required for each lifecycle flow.
Streamlining Workflows with Shopify Flow
Rivo has official integrations with applications including:
- Customer service: Gorgias, Zendesk, and Gladly
- Reviews: Okendo, Judge.me, Loox, Junip, and Yotpo Reviews
- Subscriptions: Skio, Recharge, Stay, Smartrr, and other listed providers
- Messaging and marketing: Klaviyo, Postscript, Attentive, Braze, Optimove, and Listrak
- Shopify tools: Shopify Flow, Shopify POS, and Shopify Plus
Rivo’s Shopify Flow integration documents triggers and actions that include tier changes, birthdays, adding points, awarding review points, and updating VIP tiers.
Before signing, create an integration matrix that identifies each required data field, trigger, action, sync direction, frequency, limitation, and plan dependency.
Real-World Success: Results Reported by Rivo Customers
The following figures come from Rivo-published customer case studies. They demonstrate what specific merchants reported, but they are not guarantees of future performance.
Analyzing Key Metrics from High-Growth DTC Brands
- Kitsch: Rivo reports more than $5.8 million in loyalty-attributed revenue and an 8.7x higher repeat purchase rate among top-tier VIP customers.
- HexClad: Rivo reports more than $450,000 in referral revenue during the first 90 days, a 92x ROI, and a 17 percent increase in average order value for referred customers.
- OSEA Malibu: Rivo reports a 77 percent repeat purchase rate among loyalty redeemers, a $167 average order value for redeemers, and 5.5x more orders from redeeming customers than non-members.
- Portland Leather Goods: Rivo reports that loyalty activity was tied to 17.4 percent of revenue after the company migrated from Yotpo.
These figures should be evaluated alongside each brand’s program design, existing customer base, product category, attribution method, implementation period, and promotional strategy.
Getting Started: Rivo Pricing, Support, and Partner Ecosystem
Understanding the current public pricing is only the first step. The final proposal should document the full cost and implementation scope.
Choosing the Right Rivo Plan for Your Business
- Trial: Rivo currently advertises a 14-day free trial. Confirm which features are enabled during the trial and whether the trial environment can be used for migration or checkout testing.
- Scale: Scale currently starts at $49 per month, with pricing that increases according to monthly order volume. The current Shopify App Store listing shows the starting price at 500 monthly orders and lists features that include VIP tiers, advanced branding, points expiry, analytics, referrals, and human support.
- Plus: Plus is currently listed at $499 per month for up to 2,500 monthly orders. Confirm checkout-extension access, API and Developer Toolkit access, integrations, onboarding, support, and participant limits directly with Rivo.
- Higher-volume or custom requirements: Stores above 2,500 monthly orders are directed to request a custom quote. Ask for written pricing covering monthly orders, additional stores, API limits, onboarding, migration, implementation, support, account products, memberships, and any additional fees.
Pricing and feature packaging can change. Review the current Rivo pricing page immediately before publication or purchase.
Utilizing Rivo's Support and Partner Network
Rivo’s public help center says its support team is available through live chat and can assist with migrations. Enterprise case studies also describe dedicated Slack support in particular customer arrangements.
Before purchase, confirm:
- Available support channels
- Hours of availability
- Response targets
- Named onboarding or success contacts
- Migration responsibilities
- Development support
- Launch and post-launch coverage
- Any paid implementation or custom-development fees
The Rivo Developer Toolkit includes published resources for REST API access and JavaScript API access. Rivo also publishes official pages for Shopify metafields, webhooks, theme integrations, and Shopify Flow. Availability and limits may vary by plan.
Final Verdict: Making the Switch to Rivo
For brands considering a switch from Stamped, Rivo offers several potentially relevant capabilities.
- Shopify integration: Rivo supports Shopify theme integrations, checkout touchpoints, Shopify Flow, Shopify POS, customer accounts, and other Shopify-focused retention experiences.
- Platform scale: Rivo says its infrastructure processes 2.9 billion API calls annually and maintains 99.98 percent API uptime. These are company-reported figures rather than independently audited performance guarantees.
- Migration support: Rivo provides a documented CSV migration workflow for Stamped loyalty members and points balances. Merchants should confirm the exact fields, schedule, responsibilities, testing process, and any applicable implementation fees before starting.
- Retention products: Rivo offers loyalty, referrals, memberships, customer accounts, cashback, store credit, wallet passes, and wishlists that can be combined into a broader retention stack.
- Developer flexibility: The Developer Toolkit includes REST API access and a JavaScript API, while Rivo also publishes support for Shopify metafields, webhooks, theme integrations, and Shopify Flow. Availability and usage limits may vary by plan.
- Published pricing: Scale currently starts at $49 per month and scales with order volume. Plus is listed at $499 per month for up to 2,500 monthly orders. Higher-volume merchants should request a custom quote. Merchants should review the current pricing page because limits and included features may change.
For Shopify and Shopify Plus brands evaluating a migration, request a demo and ask Rivo to provide a written migration scope, data-field map, feature matrix, pricing proposal, data-validation plan, performance-testing plan, support schedule, and launch timeline.
Frequently Asked Questions
What are the main advantages of switching from Stamped to Rivo?
Potential advantages include VIP tiers on a plan beginning at $49 per month, Shopify-focused checkout and customer-account experiences, referrals, paid memberships, Shopify Flow, Shopify POS, more than 50 listed integrations, and developer tools. The actual advantage depends on the merchant’s current Stamped agreement, required features, Shopify plan, order volume, and implementation scope.
How long does a typical migration from Stamped to Rivo take?
Rivo does not publish a standard one-to-two-week timeline for every Stamped migration. Its official guide says that a points-balance CSV can take up to one hour to process and recommends keeping files under 50 MB. The full project can take longer when it includes data cleanup, VIP mapping, program redesign, integrations, account customization, testing, approvals, and customer communications.
Is Rivo compatible with existing Shopify Plus apps and integrations?
Rivo lists more than 50 integrations, including Klaviyo, Gorgias, Postscript, Skio, Recharge, Attentive, Okendo, Judge.me, Shopify Flow, and Shopify POS. It also publishes developer resources for REST API access, JavaScript API access, webhooks, and Shopify metafields. Compatibility should be verified at the level of specific fields, triggers, actions, sync directions, and plan requirements.
What kind of support can I expect during and after the migration to Rivo?
Rivo’s help center says its support team can assist through live chat, and its enterprise customer materials describe dedicated support arrangements in some cases. Support channels, response targets, onboarding, Slack access, named success management, development assistance, and post-launch coverage should be confirmed in the merchant’s written proposal rather than assumed from general marketing language.
Does Rivo support VIP tiers and how does pricing compare?
Yes. Rivo’s current Shopify App Store listing includes VIP tiers on the Scale plan, which begins at $49 per month and scales with monthly order volume. Stamped also supports VIP programs, with official documentation placing VIP functionality on its Professional loyalty plan. Because usage limits and included capabilities differ, merchants should compare current written quotes rather than relying on a general percentage-saving claim.
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