The short version

Rivo is a dedicated loyalty platform. Okendo is known for reviews; it added loyalty in 2024 as one of several products. Rivo's entire focus is loyalty and retention, shipped weekly, with memberships and ledger-backed cashback included where Okendo charges extra or does not offer them.

A dedicated loyalty platform, not a newer module

Okendo launched its loyalty product in 2024, one of five products in its suite. Rivo has done loyalty since day one. it is the whole company. That focus shows up in depth, in the pace of new features, and in the parts of a program that are easy to miss until you need them.

Memberships and cashback, included

Okendo offers paid memberships as a paid add-on, and it does not offer cashback. Rivo includes paid memberships and ledger-backed store credit and cashback in the suite, alongside points, VIP tiers, and referrals.

Month-to-month, not annual bundles

Okendo's loyalty is typically bought on an annual term, often bundled with its other products. Rivo is month-to-month on every plan, starting at $15.

Already use Okendo for reviews? Keep it.

Okendo is a strong reviews product, and Rivo integrates with reviews tools. Many brands run Okendo for reviews and Rivo for loyalty, so each job is done by a platform built for it.

The full retention suite

Points, referrals, VIP tiers, memberships, cashback, and customer accounts in one Shopify-native app, with ledger-backed store credit and new features every week.

Why brands pick Rivo

You want loyalty from a platform that does only loyalty, with memberships and cashback included, month-to-month. and you are happy to keep your reviews product where it is.

Switching is free and takes 1 to 3 weeks

Larger brands with 5,000+ orders a month get a free white-glove migration. We import your balances and customers, design your new program, and switch over with zero downtime.