Rise.ai pricing starts with a subscription tied to store order volume. Its billing model counts total store orders rather than just gift cards sold, so the monthly bill can exceed the advertised subscription price. This breakdown covers the published standard plans, additional charges, and how to compare the total with other Shopify retention tools.
Key Takeaways
- Rise.ai lists four standard plans, plus Enterprise. Standard monthly subscriptions start at $19.99 and reach $599.99 before usage charges and applicable taxes.
- Billing counts total store orders, including orders that do not use a gift card.
- A seven-day trial is advertised, but Rise.ai states that using its bulk tool during the trial ends it early.
- Budget separately for subscription charges, excess store orders, and any bulk-code charges.
- Compare Rivo by the products and usage required, rather than assuming its lowest loyalty price includes cashback, memberships, and accounts.
What Is Rise.ai?
Rise.ai is a Shopify app for gift cards, store credit, cashback, loyalty, referrals, and refunds. Its official app listing describes a branded wallet and an AI Retention Agent intended to help merchants launch programs, monitor performance, and identify opportunities. Confirm the AI functionality available in your selected configuration rather than assuming identical access on every tier.
Its loyalty approach centers on store credit rather than a traditional points catalog. Gift-card sales, promotional rewards, and refund credit are different use cases; the app's feature labels alone do not determine their legal treatment. This pricing comparison does not classify individual programs under gift-card regulations.
Who Is Rise.ai For?
Rise.ai is worth evaluating for Shopify merchants that need gift-card and store-credit tools alongside retention workflows. The relevant buying questions are how much order volume the store processes, which workflows it needs, and whether it will create or import codes in bulk.
Third-party installation estimates provide context, but they are not Rise.ai's own customer records. Store Leads' October 30, 2026 report identifies apparel as 35.0% of its detected Rise stores and the United States as 57.5%. A separate StoreCensus dataset reports a 53% US share. Those samples should not be combined or treated as proof that Rise's customers are predominantly large US apparel brands.
Rise.ai Pricing Plans: A Detailed Breakdown
Rise.ai's website lists four standard tiers. Its retrieved Shopify listing displays Starter, Small Business, and Pro; Premium details are available on the vendor's pricing page.
- Starter: $19.99 monthly; $203.88 annually, equivalent to $16.99 per month. Includes 100 monthly orders, then $0.20 per additional order.
- Small Business: $59.99 monthly; $575.88 annually, equivalent to $47.99 per month. Includes 400 monthly orders, then $0.15 per additional order.
- Pro: $199.99 monthly; $1,919.88 annually, equivalent to $159.99 per month. Includes 2,000 monthly orders, then $0.10 per additional order.
- Premium: $599.99 monthly; $5,759.88 annually, equivalent to $479.99 per month. Includes 12,000 monthly orders, then $0.05 per additional order.
Annual subscriptions are paid upfront. Annual billing does not eliminate monthly usage charges. Confirm the final billing selection at purchase, and account for applicable taxes and any currency conversion shown by Shopify.
Starter, Small Business, and Pro
For these plans, calculate the subscription plus the number of orders above the allowance multiplied by the applicable overage rate. For example, Small Business with 500 orders incurs $15 in order overages, making a monthly-billed subscription $74.99 before other charges and taxes.
Premium Billing
Premium's price and usage rate are published, so a third-party estimate is unnecessary. Enterprise is a separate offering whose commercial terms require confirmation. Choose a tier based on both required features and the total at your expected order volume, including peak months.
Rise.ai Free Trial: What's Included and How to Access It
Rise.ai advertises a seven-day trial for its standard plans and does not list a permanent free tier. Select the intended plan through the installation or purchase flow and review its billing approval details.
Do not assume that usage counting begins only after the trial. Rise's help article, dated September 2020, states that orders are counted from installation, with the subscription charged after the trial and excess-order fees charged later. Because that explanation is older, confirm the first usage period in the current billing flow.
Rise's bulk-tool documentation also states that using the tool during the trial ends the trial. Check this before testing a bulk import or campaign.
Rise.ai Features Across Plans: Gift Cards, Loyalty, and Store Credit
Starter includes an advanced gift-card program, manual credit issuance, referrals, and one automatic workflow. Small Business lists two workflows, one integration, and claim-page and balance-page features. Pro lists three workflows, two integrations, an apply-store-credit button, and bulk gift-card creation. Premium lists unlimited workflows and integrations.
These distinctions matter when budgeting. A low order count does not necessarily make the lowest tier suitable if the merchant needs a higher-tier feature. Confirm any checkout or integration requirements for the store's setup.
Additional Costs: Overage Fees and Bulk Actions
Order overages and bulk-tool charges are different costs. Rise's help center defines a store order as any order created in the store, including orders unrelated to gift cards. This makes total store activity the appropriate basis for estimating usage.
The bulk tool is available from Pro. Rise documents 250 included codes per month on Pro, followed by $0.20 per extra code, and 1,500 on Premium, followed by $0.10 per extra code. Enterprise customers are directed to their account manager. For a one-time migration, Rise recommends contacting support about the applicable tool pricing.
These are gift-card and store-credit code operations, not evidence of a general paid "customer points upload" feature. The claim that Smile and LoyaltyLion offer an equivalent operation free was not established and should not guide the comparison.
A Shopify reviewer reported bills of $500 to $800 despite expecting a $19.99 price. That is an individual account, not independently verified billing evidence or a typical-cost estimate. Use the published rates and your own order history to model costs.
Rise.ai vs Alternatives: Pricing and Feature Comparison
How Rise.ai Compares on Price
Shopify includes native store-credit functionality, so a merchant with basic credit-issuance needs may not need a separate app subscription. However, "free" is too broad: Shopify states that stores created on or after May 12, 2025 incur third-party transaction fees on amounts paid using store credit or gift cards. Its store-credit documentation also specifies account and channel requirements. Check Shopify store credit and Shopify transaction fees for the applicable rules.
For other retention products, compare the same functions and usage levels:
- LoyaltyLion: Classic starts at $199 per month for 500 orders. Advanced and Plus use custom pricing. Its loyalty features should be compared with the specific program the merchant intends to build.
- Smile.io: Six named options comprise Free, Essential, Standard, Growth, Smile Plus, and Enterprise. Essential is $15 per month for 500 orders. Smile Plus is $999 per month billed annually; Enterprise is custom-priced.
- Rivo: Its loyalty app lists Essential at $15 per month for up to 500 orders, Scale from $49, and Plus at $499. Cashback, Accounts, and custom product bundles have separate pricing considerations.
These starting prices do not describe equivalent gift-card, credit, loyalty, and membership packages. Compare the required capabilities and complete bill rather than ranking the lowest advertised prices alone.
Where Rivo Fits for Shopify Plus Brands
Rivo is a Shopify-focused retention platform offering loyalty, referrals, memberships, cashback, and customer accounts. Its website advertises Cashback from $199 per month, Accounts from $499, and custom bundles. Those products should not be assumed to be included in the loyalty app's $49 Scale starting price.
Rivo's app listing specifies two integrations on Essential and places the Developer Toolkit under Plus. Avoid interpreting broad platform marketing as a guarantee that every paid plan includes unlimited integrations. Review Rivo pricing and confirm the relevant plan, usage allowance, and product mix.
Rivo documents Rise migration options, including a hybrid handoff or full cutover. Rise migrations generally require manual planning and CSV workflows; there is no one-click Rise import. Existing balances, historical activity, customer messaging, and the destination balance type should be reconciled before switching.
Is Rise.ai Worth It? Pros and Cons
Rise.ai's suitability depends on the workflows a merchant needs and the total cost at its actual order volume. Variable orders can increase usage charges, but that alone does not establish that the platform offers poor value.
Pros:
- Supports gift cards, store credit, cashback, and referral use cases.
- Offers tiered automation and integration options.
- Publishes standard pricing and advertises a trial.
Cons and budgeting considerations:
- Orders unrelated to gift cards still count toward billing.
- Bulk operations have plan requirements, allowances, and additional-code charges.
- Some features require higher tiers, and bulk-tool use can end a trial early.
Final Thoughts on Rise.ai Pricing
The most useful Rise.ai budget starts with total store orders, required features, and expected bulk activity. Compare normal and peak periods, distinguish annual upfront payments from usage charges, and check the billing approval before subscribing.
For Shopify brands evaluating broader retention programs, compare Rise's relevant configuration with a Rivo quote covering the products you actually need. Neither platform's lowest advertised subscription should be treated as the cost of every capability it offers. Request a demo to discuss the appropriate Rivo setup.
Frequently Asked Questions
Is Rise.ai free?
Rise.ai does not advertise a permanent free plan. A paid subscription follows the trial if the merchant continues. Monthly and annual billing options have different payment timing, and usage can add to the subscription charge.
Does Rise.ai have a free trial?
Yes, a seven-day trial is advertised for the standard plans. Rise's bulk-tool documentation states that using that tool during the trial ends it, so review the terms before testing bulk operations.
Does Rise.ai charge extra per order?
The four standard plans publish additional-order charges above their included allowances. These apply to total store orders, not only gift-card purchases or credit redemptions. Confirm separate Enterprise terms with Rise.
Does Rise.ai offer enterprise pricing?
Yes. Rise lists Enterprise in its plan comparison, and its API documentation states that API access is included on Enterprise. A public Enterprise subscription price was not verified; contact Rise for the required configuration and terms.
How does Rise.ai billing work?
Budget for the selected subscription, excess-order charges, applicable bulk-code fees, and taxes. Annual subscriptions are paid upfront, while Rise's help documentation says excess-order charges remain monthly. Confirm the first usage period because the published billing explanation counts orders from installation rather than only after the trial.
